POLICIES
By accessing and using this site, you acknowledge that you have read and agree with the following policies. These policies are subject to change without notice at the Company's discretion. By accessing and using this site, you also consent that any and all disputes or other legal matters will be handled in the state of Missouri. You are encouraged to read these policies whenever you access and use this site to ensure complete understanding in all areas.
Shipping Policy
When you select your shipping method your order will be sent to you via UPS or USPS. You may select a specific shipping method for speed of delivery. We reserve the right to upgrade your package to another shipping service, at no extra cost, in order to insure the fastest delivery possible (for instance UPS Ground to USPS priority mail). We also include a slight handling charge for each order to cover expenses incurred; this expense is included in the cost you see at checkout. For this reason fees may be higher than what you might find at the post office or at UPS. Please keep in mind that once a package leaves our facility we cannot control the shipping time. Shipping times are estimates and make take less or more time depending on factors like weather, holidays, or mishandling. We strongly encourage insuring your package so that if it gets lost or damaged, we can file a claim and replace it.
***NOTICE*** Due to occurrences of CUSTOMER FRAUD and MAIL THEFT, YOU the customer, agree not to hold company liable for (LOST or MISSING) orders we have shipped that are shown as delivered to the address and/or zip code you provided us in your order. We will assist any customer by providing tracking information to law enforcement officials if you choose to file a report for lost or stolen mail. We apologize in advance for these types of scenarios, however we WILL NOT file insurance claims on delivery confirmed items. If insurance is purchased, insurance claims may be filed ONLY for undelivered or damaged packages. Again, insurance claims WILL NOT be accepted or filed for lost or missing packages that are shown as DELIVERED.
Orders are typically processed within 24-48 hours, please note that we ship Monday through Friday, excluding US Federal holidays.
Military Address (APO/FPO) are sent to APO and FPO Boxes via USPS First Class or Priority Mail. Depending on product availability and location, orders should arrive at your Military Address within 3-5 business days. Delivery time from the military address to you can vary. Very Important: Your package is only insured to your military address. DermaprilCream.com is not liable for packages lost by Military Mail. If an insurance claim needs to be filed, it must be filed 75 days after the shipping date, per USPS regulations. In the event of an insurance claim, no refunds or reshipments will be made until the insurance claim is settled.
Return Policy
Exchanges:
Within 15 days upon receiving your order, at your expense, you may return any unopened product(s) for an exchange as long as the product is in resalable condition and untampered. Customers are required to contact us in order to obtain a Exchange Merchandise Authorization (EMA) before shipping any products back to our facility. Customers can obtain an EMA by either contacting us through e-mail or over the phone. We require ALL products returned to our facility to be insured with tracking and delivery confirmation. Exchanges are handled directly with customer service. Please call them to make arrangements so you are not charged the 5% restocking fee.
Returns:
Within 15 days upon receiving your order, at your expense, you may return any UNOPENED product(s), for a refund, as long as the product is in resalable condition and untampered. Customers are required to contact us in order to obtain a Return Merchandise Authorization (RMA) before reshipping any products to our facility. Customers can obtain an RMA by either contacting us through e-mail or over the phone. We require ALL returns to be insured with tracking and delivery confirmation, so that we may process your refund in a timely manner. The original shipping and handling cost for the order is NON refundable. If your order was "free shipping" your shipping charge will be calculated based on the following formula: 10% of your order total with maximum shipping charge to be $10.00. Example: If your order total was $50.00 and had free shipping then you would be refunded less the 10% of $5.00 to equal $45.00.
Please note that there is a 5% re-stocking fee on all returns. Before a refund can be issued, the returned item(s) will be reviewed to ensure that the product meets the above criteria (unused and unopened). If these two conditions are not met, we reserve the right to refuse a refund.
All sales on clearance items are FINAL.
Any package returned by USPS or UPS for reasons such as unknown or insufficient address can be reshipped for $5 or a refund can be issued less the cost of shipping and the 5% re-stocking fee.
Packages returned by international customs due to the denial of a products entry or a package left unclaimed CANNOT be reshipped and will be issued a refund less shipping and the 5% re-stocking fee. Please note that international customers are responsible for checking with local customs in regards to the allowance or entry of a product into their country, as well as customs fees/duties. We are NOT liable for any extra fees/duties your customs may require.
If you wish to cancel your order and do so before we have shipped your product (before receiving your shipment email notification with shipment identification number), there is only a 5% order cancellation processing fee.
Helpful Links
